General Terms and Conditions:
Free Cancelation of Purchases within 24hours of Initial Payment.
Unopened Packaged Products have a 15% Restocking Fee.
If Opened*, There is a 30% Restocking Fee. *Undamaged.
A recycled part is a sound investment. However, we do offer a word of advice. Some parts may come with accessories attached. These parts are left on the main part assembly to aid in the installation process, but are not covered in your limited warranty. For example, engines are sold as a long block assembly, which means they are only to include the main block and head(s). Major part assemblies are delivered with an installation checklist; these can (but are not limited to) engines, transmissions, transfer cases, axles, and ac compressors. If this required checklist is not completed and followed at the time of installation, your limited warranty is void. The checklist will list specific components that must be replaced at the same time as the installation of your part. Warranties do not cover any extra costs involved in the replacement of a defective part, including, but not limited to: labor charges, gaskets, seals, fluids, towing, rental car, hotel charges or waste disposal fees.
Warranties are void if new seals, fluids, gaskets and filters are not replaced at the time of installation. Part failures due to lack of lubrication will void your limited warranty. Parts that have been altered, modified, disassembled, overheated, or damaged by misuse or accident subsequent to purchase voids your limited warranty. Parts that have been used for a non-OEM application, including but not limited to: off road use, racing use, farm use, or any use that is different than the original manufacturer’s intent voids your limited warranty. All guarantees shall be void if the part or parts are not returned to Mack Motorsports Inc. in the same condition in which they were sold or do not bear the identifying mark which appears on all ofMack Motorsports Inc. merchandise. Limited warranty is void if Overheat Indicator Tab(s) are removed, melted,or altered.
All merchandise must be inspected by the purchaser for defects or safety hazards.Mack Motorsports Inc. in no way guarantees nor warrants any merchandise for apparent or non-apparent safety hazards and affirmatively states that all merchandise sold may have safety hazards. It is the responsibility of the purchaser to inspect for actual or latent safety hazards or hire an expert to so inspect.Mack Motorsports Inc. is not responsible for any costs involved in the replacement of any defective part, labor or otherwise. Parts limited warranty does not cover the following items: The purchaser’s loss of time, inconvenience, loss of use of vehicle, towing expense, rental car, commercial loss or consequential damages AND/OR claims that are the result of accident, abuse, neglect, or improper maintenance.
Mack Motorsports Inc.will only issue refunds on part purchases within 30 days of original purchase date. Replacements, repairs, or price adjustments do not extend your limited warranty. Purchaser must contactMack Motorsports Inc. in writing within 7 days of warranty expiration date in order to file a claim. Mail warranty claims to:Mack Motorsports 4570 St. Augustine Rd. Suite #6 Jacksonville, FL 32207. Failure to notify Mack Motorsports Inc. within this time frame will void your limited warranty. Purchaser is responsible for the cost to have defective parts professionally diagnosed.Mack Motorsports Inc. will make the final diagnosis as to the cause of the warranted part’s failure, no other party’s opinion shall overrideMack Motorsports Inc.’s decision, and this decision will determine the validity of your limited warranty claim. Limited warranty is limited to the original purchaser and the original part only. Limited warranty is nontransferable.
Mack Motorsports Inc. is not responsible for additional warranty coverage if parts are deemed defective upon original install.Mack Motorsports Inc. is not responsible for proper diagnosis of original need to repair purchaser’s vehicle. It is the responsibility of the purchaser to have their problem properly diagnosed before part purchase. THESE MATERIALS ARE PROVIDED WITHOUT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
Mack Motorsports Inc. reserves the right to replace any defective parts. When replacing a defective electrical part, only one replacement will be given. All
refunds are subject to a 25% restocking fee.Mack Motorsports Inc. will issue a refund on a part only if the following conditions are met.
1. The part bears the identifying mark which appears on all ofMack Motorsports Inc.’s merchandise.
2. The part has not been altered, modified, disassembled, overheated or damaged.
3. The part has not been installed.
4. The customer has their original invoice.
5. The part is not a special order.
6. The part is not a custom body cut.
7. The part is returned within 30 days of the original purchase date.
8. The Part is not removed from tamper-proof inspection bag.
9. All expedited and air shipping charges are non-refundable.
10. We do not accept returns on recycled tires.
All refunds will be in the form of the original payment. If the original payment is made in cash, a refund check will be issued.